SlotsMillion Casino Responsible Gambling
We take responsible gambling seriously. Our aim is to help you enjoy online play while keeping control of your activity. We offer a range of account tools and practical advice so you can set personal limits, take breaks and get help if gambling becomes a problem.
Player protection principles
We believe play should be fun and controlled. We encourage sensible limits, transparent account checks and open contact with our support team. We will respond to concerns promptly and we may ask for verification documents if required to protect your account and other players.
Activity-control tools
How to access tools
You can find all safer-gambling options in the Responsible Gambling section of your account. If you need assistance setting limits or placing an exclusion on your account, contact our team by live chat or email at [email protected].
Available controls
We provide several practical controls to help you manage play:
- Deposit limits: set daily, weekly or monthly deposit caps to control how much you add to your account.
- Loss limits: restrict the amount you can lose over a chosen period.
- Session time limits and reality checks: configure automatic session timeouts and periodic pop-ups that remind you how long you have been playing.
- Time-out (cooling-off): take a short break from your account for 24 hours up to 6 weeks.
- Self-exclusion: choose a longer block from 6 months up to 5 years, during which your account will be closed for play and marketing contact will be curtailed.
Deposit and limit changes
You can reduce your limits immediately from your Responsible Gambling settings. Requests to increase limits are subject to a delay (typically 24 hours) to help prevent impulsive changes. If you need help setting limits, our support team can walk you through the options.
Recognizing problematic behaviour
Watch for signs such as chasing losses, hiding gambling activity, borrowing to play, neglecting work or family, or spending more time and money than planned. If you notice these patterns in yourself or someone close to you, consider using the controls above and seeking support.
Practical tips for staying in control
- Set realistic deposit and loss limits before you start.
- Use session time limits and reality checks to break up play.
- Avoid gambling when tired, stressed or under the influence of alcohol.
- Keep banking and entertainment budgets separate.
- Talk to someone you trust if gambling is causing worry.
Professional help and support
If gambling is causing harm, please seek professional help. Local support services and counselling are available across Canada. You can also contact our support team via live chat or at [email protected] for guidance on account options and next steps. We will treat all requests confidentially and without judgement.